COVERED — TERMS & CONDITIONS
Effective date: 1 September 2026
Welcome to Covered.
We believe that giving should feel thoughtful from the moment an order is placed until the moment it reaches the person it was chosen for.
These Terms & Conditions explain how orders, payments, products, personalisation, delivery, cancellations and other matters relating to purchases from Covered are handled.
By placing an order with Covered, you acknowledge that you have read and understood these Terms & Conditions.
1. About Covered
Covered is a gifting business created around The Art of Gesture.
Our collections are thoughtfully curated around feelings and meaningful moments, including gratitude, comfort, encouragement, hope, joy and love.
Our gift boxes may contain a combination of curated, personalised and/or handmade items.
Because some products are sourced from different suppliers, the availability, appearance, packaging and branding of individual products may occasionally vary.
2. Placing an Order
Orders may be placed through the purchasing channels made available by Covered.
When placing an order, you are responsible for providing accurate and complete information, including:
- Your full name and contact details
- The recipient’s name
- The correct delivery address
- A valid contact number for delivery
- Any personalisation details required for the order
- Any special delivery instructions
- The information required to complete payment
Please carefully check all order information before submitting your order.
Covered reserves the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, information supplied is materially incorrect, or there are other legitimate reasons preventing the order from being fulfilled.
Where Covered needs to make a material change to or cancel an order, we will attempt to notify the customer using the contact details supplied with the order.
Nothing in these Terms & Conditions is intended to exclude any consumer rights that cannot lawfully be excluded or limited.
3. Product Availability
We aim to keep our collections available as shown on the Covered website.
However, some products may occasionally become unavailable because of supplier availability or circumstances outside our reasonable control.
Where a particular item becomes unavailable, Covered may replace it with another item of equal or greater value and of a similar nature, while maintaining the intended feeling and overall quality of the collection.
Where a proposed substitution would materially change the nature or value of an order, Covered will contact the customer where reasonably possible.
4. Personalised Products
Some Covered products may be personalised specifically for the recipient.
Customers are responsible for checking all names, spelling, wording and other personalisation information before submitting an order.
Where artwork or personalisation approval is required, personalised items will only proceed to production once the customer has approved the relevant artwork or details.
Once a personalised item has entered production, changes or cancellation may no longer be possible, subject to any rights provided under applicable South African consumer law.
Personalised products may have a 5–7 working day turnaround time, unless otherwise specified.
Delays caused by a customer not providing or approving required personalisation information may affect the expected delivery time.
5. Pricing and Payment
All prices displayed by Covered are stated in South African Rand (ZAR).
Covered is currently not VAT registered, and prices displayed on the website are therefore not subject to VAT being added by Covered.
Prices may change from time to time due to supplier pricing, availability, exchange-rate fluctuations or other business circumstances.
Any applicable delivery fee will be communicated to the customer before the order is finalised.
Orders will only be processed once the required payment has been successfully received and confirmed.
Payment Methods
Payments will be accepted through:
- Paystack
- Yoco
Credit and debit card payments may be processed through these payment providers.
Covered does not intentionally store customers’ full credit or debit card details on its own systems.
6. Delivery
Delivery will take place after Covered has received the required payment for the order.
Covered will arrange delivery using an appropriate third-party courier service, including The Courier Guy, where applicable.
Delivery is made to the physical address supplied by the customer when placing the order.
Customers are responsible for ensuring that the delivery address and contact information supplied are accurate and complete.
Delivery times may occasionally be affected by circumstances outside Covered’s reasonable control, including:
- Courier delays
- Severe weather
- Public holidays
- Incorrect or incomplete delivery information
- Circumstances affecting the delivery network
Where a significant delivery delay occurs, Covered will communicate with the customer where reasonably possible.
Where available, personal hand delivery may be arranged at an additional charge.
7. Gift Deliveries
When placing an order as a gift, the purchaser is responsible for ensuring that the recipient’s delivery information is correct.
The purchaser should also ensure that the recipient will be available to receive the delivery or that suitable delivery instructions have been provided.
Where a courier is unable to complete delivery because the recipient is unavailable or the delivery information is incorrect, additional delivery charges may apply where a further delivery attempt is required.
8. Delivery to Businesses, Offices and Other Premises
When delivering to a workplace, office, hospital, school, hotel or other shared premises, the customer should provide sufficient information to enable the courier to locate the recipient.
This may include:
- Company or organisation name
- Building or department
- Reception details
- Recipient’s contact number
- Relevant access or delivery instructions
Covered cannot guarantee direct handover to the intended recipient where the receiving premises has its own delivery or reception procedures.
9. Checking Your Order on Delivery
Customers are encouraged to inspect their order as soon as reasonably possible after delivery.
If an order appears to have been damaged during delivery, contains an incorrect item or is missing an item, please contact Covered as soon as reasonably possible, preferably within 24 hours of delivery, so that we can investigate and assist promptly.
Customers may be asked to provide photographs or other information that will help Covered investigate the issue.
This recommended reporting period is intended to assist with the investigation of delivery-related issues and does not exclude or limit any consumer rights that cannot lawfully be excluded or limited.
10. Returns, Refunds and Exchanges
Covered wants every customer to be happy with their purchase.
If you believe that your order is defective, damaged, incorrect or otherwise does not meet the applicable requirements, please contact Covered so that we can assess the matter and provide an appropriate remedy where required.
Returns, refunds and exchanges will be handled in accordance with applicable South African consumer legislation.
Certain products may be subject to specific return or cancellation conditions, including personalised products, perishable goods and certain hygiene-sensitive products, subject always to applicable consumer law.
Where a return is agreed or legally required, Covered will communicate the applicable return process and any applicable costs to the customer.
Nothing in this section is intended to remove or limit a consumer right that cannot lawfully be excluded or limited.
11. Cancellations
If you need to cancel an order, please contact Covered as soon as possible.
Where an order has not yet been prepared or personalised, Covered will make reasonable efforts to accommodate the cancellation where possible.
Where an order has already been prepared, dispatched or personalised, cancellation may no longer be possible, subject to any rights provided to the consumer by applicable law.
For advance orders, any cancellation terms will be applied in accordance with applicable consumer legislation.
12. Damaged, Incorrect or Missing Orders
If your order arrives damaged, contains an incorrect item or is missing an item, please contact Covered as soon as reasonably possible.
Please include:
- Your order details
- A description of the issue
- Photographs where relevant
Covered will investigate the matter and work with you to resolve it fairly and promptly.
13. Gift Box Appearance and Product Substitution
Covered collections are carefully curated to create a particular feeling and experience.
The exact appearance of a collection may vary slightly depending on:
- Product availability
- Supplier packaging
- Seasonal availability
- Natural variations in certain products
- Handmade characteristics
Where substitution is necessary, Covered will endeavour to maintain:
- The intended feeling of the collection
- Comparable quality
- Comparable value
- The overall Covered aesthetic
We will not intentionally substitute an item with one that materially reduces the value or intended experience of the collection.
14. Product Information
We make reasonable efforts to ensure that product descriptions, photographs and information displayed by Covered are accurate.
Colours may appear differently depending on a customer’s device or screen.
Natural products and handmade items may also contain minor variations that are part of their character.
Where products contain ingredients or materials that may be relevant to allergies or sensitivities, customers are encouraged to review the product information and contact Covered if they require additional information before purchasing.
Customers are responsible for considering any known allergies or sensitivities before purchasing or using products.
15. Intellectual Property
All Covered branding, logos, written content, photographs, designs, graphics and other original content made available through Covered remain the property of Covered or the relevant rights holder unless otherwise stated.
Content may not be reproduced, copied, modified, distributed or used commercially without appropriate permission.
16. Website and Content
Covered aims to keep the information on its website accurate and current.
However, we cannot guarantee that the website will always be uninterrupted, completely error-free or continuously available.
We reserve the right to update website content, product offerings, pricing and availability where reasonably necessary.
17. Privacy
Covered respects the privacy of its customers and handles personal information in accordance with applicable privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
Personal information may be required to process orders, arrange deliveries, communicate with customers and provide requested services.
Further information about how Covered collects, uses, stores and protects personal information is provided in our Privacy Policy.
18. Changes to These Terms
Covered may update these Terms & Conditions from time to time to reflect changes to our business, services, products or applicable legal requirements.
The latest version will be made available through the Covered website.
The version applicable to an order will generally be the version in effect when the order is placed, subject to any mandatory legal requirements.
19. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Nothing in these Terms & Conditions is intended to exclude, restrict or limit any right or protection available to a consumer under applicable South African law.
20. Contact Covered
If you have any questions regarding an order, delivery, return, refund or these Terms & Conditions, please contact us:
Covered — The Art of Gesture
Email: enquiries@coveredsa.co.za
Phone/WhatsApp: +27 62 554 7601
Website: www.coveredsa.co.za
Head Office: Edenvale, Johannesburg
South Africa, 1609
Covered
The Art of Gesture
Because sometimes, the smallest gesture can say everything.